Payvaani Soundbox Refund Policy
Payvaani Soundbox is an All-in-One Mobile UPI Soundbox that delivers voice alerts the moment you receive money via Google Pay, PhonePe, Paytm, Amazon Pay, and other supported UPI and payment apps.
Please note that this Refund Policy is to be read together with the Payvaani Soundbox App's Terms and Conditions.
1. General Policy
All purchases made on the Payvaani Soundbox App are final and non-refundable, unless specifically directed by us under exceptional circumstances or as required by applicable law.
2. Subscriptions
Our subscription plans may include auto-renewals, ensuring uninterrupted access to premium Payvaani Soundbox features for the duration of your plan.
Please note:
- Users agree to auto-renewal expressly and affirmatively when signing up for a paid trial or paid subscription plan on the Payvaani Soundbox App (including through Google Play or other authorized billing channels).
- Users on a paid trial or paid subscription plan are not eligible for a refund for an auto-renewed period if they cancel auto-renewal after the expiry date of the current trial or subscription period.
- Users may cancel auto-renewal through the App, app store subscription settings, or other methods stated on the App or website before the expiry date of the current subscription term. Such cancellation will only stop renewal for the upcoming subscription term and will not affect the current subscription term. In addition to cancelling auto-renewal on our App, users are responsible for cancelling recurring payments or auto-pay mandates for the respective payment method they use.
- We do not offer partial or pro-rata refunds for cancellation of subscriptions. Users may continue using Payvaani Soundbox for the subscription period already paid for.
3. Refund Policy
Refunds may be considered solely in the following exceptional cases:
Duplicate Transactions
Duplicate or erroneous transactions where the user has been charged more than once for the same service.
Technical Non-Delivery
Technical errors attributable to the Application that result in non-delivery or failure to activate a purchased subscription or paid service.
Refunds shall not be considered for any other reason including, but not limited to, change of mind, partial usage, dissatisfaction with features or voice alerts, device compatibility issues not attributable to us, or failure to use the purchased service.
Puja Samai Mondal may consider your request for a refund on a case-by-case basis in accordance with your rights under applicable law.
4. Information on Payment and Chargebacks
The payment methods and modes available to make payment are visible to users at the time of payment.
We engage third-party payment service providers for processing payments. They may process payments in a secure manner in accordance with their policies and terms and conditions. Please contact us at marindam2017@gmail.com if you would like to know the name and address of the relevant third-party payment service provider for your transaction.
Users may contact their bank or card/payment instrument issuer to confirm chargeback availability.
Note & Grievance Redressal
Refunds approved by the Company may take up to 7–10 business days to reflect in your account due to processing delays by the bank or payment gateway. If the refunded amount is not received after 10 days, please contact us immediately.
To request refunds or if you have any grievances in this regard, please reach out to us at:
Email: marindam2017@gmail.com
Phone: (+91) 8327282965 (Support hours: 10:00 AM to 6:00 PM IST)
Company: Puja Samai Mondal
Registered Office: Goramahal, Purba Medinipur, West Bengal, India, 721642
Operations Office: Goramahal, Purba Medinipur, West Bengal, India, 721642